The NIH Responds

Reply from the U.S. National Library of Medicine (NLM):


Thank you for your message about the Medical Encyclopedia on MedlinePlus.
It is provided by A.D.A.M..
We will forward the information you provided to the publisher.



Thank you for your interest in NLM products and services.

C. Marks
NIH Contractor Librarian
Customer Service
National Library of Medicine
8600 Rockville Pike
Bethesda, MD 20894
custserv@nlm.nih.gov
1-888-346-3656 (within US)
301-594-5983 (international)

Points to the NIH for the prompt reply. Possible demerit for outsourcing its job to an outside company. I mean, the NIH has direct access to the best and the brightest, the experts, the lead scientists in the field. Wasn't it possible to get the information directly from them, instead of having to hire an outside company, which then has to go out and hire its own experts to verify the information (more or less successfully)? Ugh, I hate bureaucracy.

OK, off to contact the A.D.A.M. people.

(Background on the story here.)